Last updated: 1/16/2026
TraxQ LLC ("TraxQ," "we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website traxq.com (our "Website") or use our mobile application and cloud-based transportation management services (collectively, our "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
We collect several types of information from and about users of our Services, including:
2.1. Personal Information:
2.2. Operational & Fleet Data:
2.3. Technical Data:
We use information that we collect about you or that you provide to us, including any personal information:
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your data. If you wish to exercise any of these rights, please contact us at privacy@traxq.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website.
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page.
10.1. Location Data We Collect: When you or your drivers use the TraxQ mobile application or location-enabled features, we collect precise location data including:
10.2. Frequency of Collection: Location data is collected at regular intervals, typically every 30 to 120 seconds, while the driver is on duty or actively using location-enabled features. The collection frequency may vary based on movement, battery optimization settings, and network conditions.
10.3. How We Use Location Data: We use location data to:
10.4. Background Location Collection: The TraxQ mobile application may collect location data while running in the background. This enables continuous tracking during active loads without requiring the app to remain in the foreground. Background location collection can be disabled through your device settings, but this will limit tracking functionality.
10.5. Location Data Sharing: Location data may be shared with:
10.6. Location Data Retention: Location history is retained for operational purposes and regulatory compliance. FMCSA requires certain location-related records (including ELD data) to be retained for 6 months. We may retain location data for longer periods for analytics, dispute resolution, and legal purposes. You may request deletion of historical location data subject to our retention policies and legal obligations.
11.1. Tracking Portal Features: TraxQ provides a customer-facing tracking portal that allows authorized third parties to view shipment status and location. Information displayed on the tracking portal may include:
11.2. Public Tracking Links: When you generate and share a tracking link, anyone with access to that link can view the information configured for display. Tracking links do not require authentication. You are responsible for sharing tracking links only with authorized parties and should treat them as sensitive information.
11.3. Tracking Portal Chat: The tracking portal includes a chat feature allowing customers to communicate with your dispatchers. Chat messages are stored and associated with the load record. Chat messages may include metadata such as IP addresses and timestamps.
11.4. Configuration Options: You can configure what information is displayed on tracking links through your account settings. We recommend reviewing your tracking visibility settings to ensure only appropriate information is shared with customers.
12.1. Cookies We Use: We use cookies and similar tracking technologies to collect and track information and to improve and analyze our Service. Types of cookies we use include:
12.2. Third-Party Cookies: We may use third-party services that place cookies on your device, including:
12.3. Web Beacons: Our emails may contain web beacons (clear gifs/tracking pixels) that allow us to track email opens, clicks, and engagement.
12.4. Local Storage: We use browser local storage and session storage to improve performance and maintain application state.
12.5. Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Service may become inaccessible or not function properly.
13.1. Third-Party Service Providers: We use the following categories of third-party service providers who may have access to your data:
13.2. FMCSA and Government APIs: We integrate with the following government databases to provide compliance and verification features:
13.3. Integration Partners: You may choose to connect third-party integrations such as:
13.4. Third-Party Privacy Policies: Each third-party service has its own privacy policy governing their collection and use of data. We encourage you to review the privacy policies of any third-party services you connect to TraxQ. We are not responsible for the privacy practices of third-party services.
14.1. Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format within 30 days of your request.
14.2. Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. You can update most information directly through your account settings.
14.3. Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. This right is subject to our legal obligations to retain certain data for regulatory compliance (e.g., FMCSA record-keeping requirements).
14.4. Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.
14.5. Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, in a structured, commonly used, machine-readable format.
14.6. Right to Object: You have the right to object to our processing of your personal information in certain circumstances, including processing for direct marketing purposes.
14.7. Right to Withdraw Consent: Where we rely on consent as the legal basis for processing, you have the right to withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing conducted prior to withdrawal.
14.8. Exercising Your Rights: To exercise any of these rights, please contact us at privacy@traxq.com with the subject line "Data Subject Request." We will verify your identity before processing your request and respond within 30 days (or longer if permitted by law). We do not charge a fee for most requests, but may charge a reasonable fee for repetitive, excessive, or unfounded requests.
15.1. California Consumer Privacy Act: If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
15.2. Categories of Personal Information Collected: In the preceding 12 months, we have collected the following categories of personal information:
15.3. Sale of Personal Information: TraxQ does not "sell" personal information as that term is traditionally understood. However, sharing data for targeted advertising may be considered a "sale" or "sharing" under CCPA. You can opt out of such sharing by contacting us.
15.4. Sensitive Personal Information: We may collect precise geolocation data, which is considered sensitive personal information under CPRA. This data is used solely for providing the Service (shipment tracking, ETA calculations) and is not used for advertising purposes.
15.5. How to Submit a Request: California residents may submit requests by emailing privacy@traxq.com with "California Privacy Request" in the subject line. You may also designate an authorized agent to make requests on your behalf.
16.1. General Data Protection Regulation: If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, your personal data is protected under the General Data Protection Regulation (GDPR) and related laws. You have the following rights:
16.2. Legal Bases for Processing: We process personal data under the following legal bases:
16.3. International Data Transfers: Your data may be transferred to and processed in the United States, where our servers are located. For transfers from the EEA/UK to the US, we rely on Standard Contractual Clauses approved by the European Commission or other appropriate safeguards.
16.4. Data Protection Officer: For GDPR-related inquiries, you may contact our data protection representative at dpo@traxq.com.
16.5. Supervisory Authority: You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe our processing of your personal data violates applicable law.
17.1. Virginia Consumer Data Protection Act (VCDPA): Virginia residents have rights similar to CCPA, including the right to access, correct, delete, and opt out of targeted advertising.
17.2. Colorado Privacy Act (CPA): Colorado residents have similar rights under the Colorado Privacy Act.
17.3. Connecticut Data Privacy Act (CTDPA): Connecticut residents have similar privacy rights under state law.
17.4. Utah Consumer Privacy Act (UCPA): Utah residents have certain privacy rights under state law.
17.5. Appeal Rights: If we decline to take action on your privacy request, you may appeal that decision by contacting us at privacy@traxq.com with "Privacy Appeal" in the subject line. We will respond to appeals within 60 days.
18.1. Your Role as Data Controller: When you use TraxQ to collect and process information about your drivers and employees, you act as the "data controller" (or equivalent term under applicable law) and TraxQ acts as a "data processor" on your behalf. You are responsible for:
18.2. Driver Privacy Notices: We recommend providing drivers with clear written notice that includes:
18.3. State-Specific Requirements: Some states have specific requirements for employee monitoring and location tracking. California Labor Code Section 980 restricts employer access to personal social media accounts. Illinois requires consent for biometric data. Connecticut requires notice before electronic monitoring. Consult with legal counsel to ensure compliance with laws in all jurisdictions where you operate.
19.1. Transactional Communications: We send transactional emails and notifications related to your account and use of the Service, including account confirmations, password resets, security alerts, load updates, and invoice notifications. These communications are necessary for the Service and cannot be opted out of while maintaining an active account.
19.2. Marketing Communications: With your consent, we may send promotional emails about new features, special offers, and other information we think you may find interesting. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings.
19.3. SMS/Text Messages: If you opt in to receive SMS notifications, standard message and data rates may apply. You can opt out of SMS messages by replying STOP to any message or updating your notification settings.
19.4. Push Notifications: Mobile app push notifications can be managed through your device settings. Disabling push notifications may affect your ability to receive time-sensitive alerts about loads and messages.
20.1. Technical Security Measures: We implement the following technical measures to protect your data:
20.2. Organizational Security Measures:
20.3. Your Security Responsibilities: You play an important role in protecting your data:
20.4. Security Incident Response: In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law. Depending on the nature of the breach and your jurisdiction, this notification may be provided by email, postal mail, or prominent notice on our website. We will cooperate with you in investigating and mitigating any breach.
21.1. Retention Periods: We retain different types of data for different periods based on legal requirements and business needs:
21.2. Deletion After Retention Period: After the applicable retention period expires, data is deleted or anonymized. Deletion may take up to 90 days to propagate through all backup systems.
21.3. Legal Holds: We may retain data longer than our standard retention periods if required for litigation, investigation, or legal proceedings.
Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because there is no common understanding of how to interpret DNT signals, TraxQ does not currently respond to or alter its practices when it receives DNT signals from visitor browsers. We will continue to monitor developments around DNT browser technology and may update this policy if a consensus emerges on how to handle such signals.
23.1. Automated Processes: We use automated systems for certain functions, including:
23.2. Human Review: Automated decisions that significantly affect you (such as account suspension) are subject to human review upon request. You may request human review of automated decisions by contacting support@traxq.com.
23.3. Profiling: We do not use profiling for automated decision-making that produces legal effects or similarly significant effects on individuals.
24.1. Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make material changes, we will:
24.2. Your Continued Use: Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the updated policy, you must stop using the Service.
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
TraxQ LLC
Privacy Inquiries: privacy@traxq.com
Data Subject Requests: privacy@traxq.com (Subject: "Data Subject Request")
California Requests: privacy@traxq.com (Subject: "California Privacy Request")
GDPR/European Requests: dpo@traxq.com
Security Issues: security@traxq.com
General Support: support@traxq.com
Website: https://traxq.com
We will respond to privacy-related inquiries within 30 days.
Key Points:
By using TraxQ, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your information as described herein.